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I'm surprised darklittlefox has retained any sanity at all after running his Fighting Fantasy game for us for as long as he had. We had much fun playing with strange potions and scareing the entire town with the sights and sounds of a nekkid ogre spinning high up in the air. Ended up dropping in him the sea sharpish before someone was ill...plus it probably dealt with the smell too.

I'm definitely glad I swapped energy providers. The new one are fab. They sent someone around to check the meters. He's made a note that the gas one is outside and has said that even if no-one is in, they'll check it.

Scottish Power are still retards. They sent me the final gas bill recently, but they'd estimated the last reading. Which was still 2000+ units out. So I phoned them up to give them hassle. They'd ignored the reading the new company had given them - probably cos they'd estimated it - so I had to phone them up to make sure they sent the right reading. I somehow suspect they're not going to accept that value either.

Comments

Snap (1)

Same problem different company.

NPower finally after some 5 years decided they supplied the gas to out place. No-one for those years had accepted responsibility or billed anyone. There was a compur crash and all powercompanies lost at least 50,000 addresses of transfers which they are still dealing with. It happend as the Transfers all take place in one go, the old companies compile all there data it goes to Transco (I think if I remember correctly) they close the old accounts, then the data get sent to the new company who open the new account. At that point a powercut hit the server with the transfers so the old supplyer closed the accounts and beleived the new supplier took over, but the new supplier did not get the data that was about to be sent saying they are new customers (http://news.bbc.co.uk/1/hi/business/2734925.stm). We were amazed (though we did say we just moved in) that they took our current reading as start point. As how could we tell how much others used in the years before and it was a rolling houshold (people in out all the time overlapping, I did not want to get into the argument of c"control of supply" I had something similar with a certain schizophrenic Director called D Alexander of three valleys a few years ago (he claimed he was a direcotr and took money for his post, then claimed no responsibility for customer care and said his employees had responsibility for that which to me sounds like a clear case of schizophrenia saying your in charge and in control at the same time as claiming others are in charge and in control who you employ.

Back on track. As I wanted nothing more to do with bills one of my housemates took over that side, became the Bill payer for NPower, we went from qurterly payment to direct debit. unfortunatly we accidently switched to dual fuel with NPower not Powergen as was hoped, and did not want to go through the hasel of switching back (sending information became switching over, we could have gone to ofgem over it but did not wnt to make waves (especially given the gas situation). Gave NPower the reading.

Then 3 months later Powergen sent a final bill, my housemate had set up a monthly direct debit. It for two months billed ud what as it turned out it took six months to use (bill for february were only passed in terms of untits last May). So I had to pay as the bill was in my name. Two housemates were not living here at that time, so I cant back bill them, I have been bailing out the other two for a year. That makes it complicated to get it back for me from the housemates. We phoned Powergen, they said let it stand, then you get a lesser bill from NPower on their next reading (makes things complicated for me with the new payment arrangements). They could not change it and blamed NPower.

Re: Snap (1)

Not really the same problem. Scottish Power have known that they are my providers the whole time. The problem is, that they've not once taken a reading - they estimate it all the time. They've come and read the electric meter many times though. This has meant that they think I've used far more gas than I actually have. The new supplier have the right reading and have given it to them, but they've so far ignored it and tried charging me yet more rather than giving me a refund.

Re: Snap (1)

Miss read yours and thought you were talking electric not gas.
We may well end up with the same problem with Gas though.

We are expecting NPower to send us an inflated bill based on Powergens estimates and what we paid starting from Powergens over estimates. So although they should give us a new reading based on our reading (in effect a refund). Based on your experience they might not.

The Utility company directors have been giving themselves bonuses for the reduction in readers, sending people out to take readings cost money and so is not compatable with the utility companies business plans. So they prefer estimates.

They seem to be planning self readings for everyone in the future, yet from my experience they rarely believe the self readings, don't know how they will cope with that.

Snap (2)

I checked that we would not be liable, as in if we paid it to Powergen, that NPower would not say, "they were supplying more than that" and charge us again telling us to reclaim from Powergen. The legal side is that NPower and Powergen has both agreed that Meter reading change point, and though NPower was supplying from Feb what we paid to Powergen they cant change it, as they cant change the readings from a non-tampered meter, so its there loss as they agreed that reading was the start point (as opposed to an actual date). So When eventually we get a bill showing a reading the only way I can get my money back is to tell NPower the readings wrong (they would estimate it from the start point of Feburary satrting us on what we used until June. It does not matter how little we used as from a legal point of view we could have just had everything shut of causing the tiny amount as they cant check how much they supplied. (the meters show the amount the customer recieves, they do not have meters showing how much they send to each customer). Then my housemate can reduce her direct debit, keep charging everyone in the house the same amount as I paid for that usage from February till June in advance give me the difference. Then when the next reading comes her direct debit will go up again as it will be on electric used and I would hopefully have got what I paid in advance back (and given the price increases maybe at a lower rate) and then continues collecting the same amount this time paying for the electricty we use through NPower.

If you have any problems contact Ofgem and the CAB. There are lots of cases like this. Power companies like other utility companies generally have yet to employ directors with the ability to run a hot chestnut stall.